At Peroz, we want you to be happy with your purchase. If an item is faulty, incorrectly supplied, or doesn't match the description, you may be entitled to a refund, replacement, or repair under Australian Consumer Law.

For change of mind or incorrect sizing, we offer store credit only, not refunds.

Change of Mind Returns (Store Credit Only)

You may return an item for store credit if:

• The return is requested within 30 days of purchase.
• The item is unworn, unused, unwashed, and in its original packaging.
• The item is not marked as Final Sale, Clearance, or Non-Returnable on the product page.
• You provide proof of purchase (invoice, receipt, or order confirmation).

Note: Store credit will be issued for the value of the returned item(s), excluding original shipping costs.

Faulty, Incorrect, or Misdescribed Items

If your item is:

• Faulty or damaged
• Incorrectly supplied
• Does not match the product description

You may be eligible for a refund, replacement, or repair, in line with Australian Consumer Law.

Faulty or incorrect item claims must be made within 14 days of delivery.

Non-Returnable Items

We cannot accept returns on:

• Final Sale and Clearance items (as marked)
• Hygiene-sensitive items such as earrings, bed sheets, and other personal-use products
• Products specifically listed as non-returnable on the product page
• Items that are worn, washed, damaged, altered, or not in original condition
• Items returned without valid proof of purchase

How to Return an Item

1. Contact Us
   Email support@peroz.com.au with:
   • Your order number
   • A short explanation of the issue or reason for return
   • Photos of the item if faulty
2. Wait for Approval
   If eligible, we’ll provide a Returns Authorisation and return instructions.
3. Send It Back
   
   • Package the item securely in original or suitable protective packaging
   • Include your proof of purchase or returns slip
   • Use a trackable delivery method of your choice
   • Email us the tracking number once dispatched

Note: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied. Peroz is not liable for lost or damaged return parcels.

Store Credit Details

• Issued once the returned item is received and approved
• Valid for 6 months from the date of issue
• Can be used toward any purchase at peroz.com.au
• Non-transferable and not redeemable for cash
• If your new order total exceeds your store credit, the balance can be paid at checkout

AfterPay / Zip Returns

If you purchased an item using AfterPay or Zip, the return process is the same. For change-of-mind returns, you’ll receive store credit for the total value of the item (excluding shipping).

If the item is deemed faulty by our team, you may be eligible for a refund, as outlined in our policy.

Please note: Your payment agreement with AfterPay or Zip is separate from Peroz. You’ll need to continue your scheduled repayments even if you return the item. If a refund is approved, AfterPay or Zip will update your payment plan accordingly.

Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law. You are entitled to a repair, replacement, or refund if a product you purchase:

• Is faulty or of unacceptable quality
• Is not fit for the intended purpose
• Does not match the description provided

For more information, visit www.accc.gov.au.

Need Help?

For any return or exchange queries, contact our Customer Care team:
📧 support@peroz.com.au